Right of withdrawal

As a consumer, you have a statutory right of withdrawal of fourteen days. The easiest way to cancel is via our online cancellation form. The full statutory cancellation policy and the sample cancellation form can be found below.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Arovo, owner Luca Kelm, Hauptstraße 2, 24887 Silberstedt, Germany, Phone: 016094467586, Email: kontakt@arovo.eu) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

You can also exercise your right of withdrawal online at https://arovo.eu/pages/widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g., by email) with information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Cancellation Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To: Arovo, owner Luca Kelm, Hauptstraße 2, 24887 Silberstedt, Germany, Email: kontakt@arovo.eu

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () /for the provision of the following service (*)

— Ordered on () / received on () — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only for notification on paper) — Date

(*) Delete as appropriate.