Terms and Conditions
Status: June 2026
§ 1 Scope, Provider
(1) These General Terms and Conditions apply to all orders placed via the online shop at arovo.eu, between
Arovo Owner: Luca Kelm Hauptstraße 2 24887 Silberstedt Germany Email: kontakt@arovo.eu Phone: 016094467586
(hereinafter "Arovo", "we") and the customer.
(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB). Our offer is directed at consumers.
(3) The version of these GTC valid at the time of the order shall apply.
§ 2 Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to the customer to order goods.
(2) By clicking the "order with obligation to pay" button, the customer submits a binding offer to purchase the goods contained in the shopping cart.
(3) The receipt of the order will be confirmed immediately by email. This confirmation of receipt does not yet constitute an acceptance of the offer.
(4) The purchase contract is concluded when we accept the order by a separate order confirmation or by delivery of the goods, at the latest upon dispatch of the goods.
(5) The contract language is German.
(6) The contract text (order data and GTC) will be sent to the customer with the confirmation email. The currently valid GTC can be viewed and saved on the website at any time.
§ 3 Prices and Shipping Costs
(1) All stated prices are final prices in Euros. According to § 19 UStG (small business regulation), no sales tax is calculated or shown.
(2) In addition to the stated prices, shipping costs may apply. These will be clearly displayed during the order process before the order is placed.
(3) For deliveries to countries outside the European Union, additional customs duties, import taxes, or other fees may apply. These are to be borne by the customer and are not to be paid to us, but to the responsible customs or tax authorities.
§ 4 Payment
(1) Payment is made using the payment methods offered in the order process (e.g., PayPal, Klarna, credit card).
(2) The purchase price is due for payment upon conclusion of the contract, unless otherwise specified for the chosen payment method.
§ 5 Delivery, Delivery Area and Transfer of Risk
(1) We deliver within Germany and to the countries selectable in the order process.
(2) Stated delivery times are non-binding estimates, unless a binding delivery date has been expressly agreed upon.
(3) For consumers, the risk of accidental loss and accidental deterioration of the goods passes when the goods are handed over to the consumer.
§ 6 Retention of Title
The delivered goods remain the property of Arovo until full payment.
§ 7 Right of Withdrawal for Consumers
Consumers are entitled to a statutory right of withdrawal. The following withdrawal policy applies:
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Arovo, Owner Luca Kelm, Hauptstraße 2, 24887 Silberstedt, Germany, Phone: 016094467586, Email: kontakt@arovo.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at https://arovo.eu/pages/widerrufsformular. If you use this online function, we will send you an immediate confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the declaration of withdrawal and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To: Arovo, Owner Luca Kelm, Hauptstraße 2, 24887 Silberstedt, Email: kontakt@arovo.eu
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*)
— Ordered on () / received on () — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date
(*) Delete as appropriate.
§ 8 Liability for Defects (Warranty)
The statutory provisions regarding liability for defects (§§ 434 ff. BGB) apply. There is no exclusion or limitation of statutory defect liability rights towards consumers.
§ 9 Liability
(1) Arovo is liable without limitation for damages resulting from injury to life, limb, or health, as well as for other damages based on an intentional or grossly negligent breach of duty.
(2) In the event of a slightly negligent breach of an essential contractual obligation (an obligation whose fulfillment is essential for the proper execution of the contract and on whose observance the customer may regularly rely), liability is limited to typical, foreseeable damage.
(3) Otherwise, liability is excluded.
(4) Liability under the Product Liability Act and from an expressly assumed guarantee remains unaffected.
§ 10 Relationship with Shopify
Arovo is operated on Shopify, which enables us to technically provide the online shop. However, all sales and purchases in this shop are exclusively between the customer and Arovo. Shopify is not responsible for any aspects of the purchase contract between the customer and Arovo.
§ 11 Out-of-Court Dispute Resolution
We are not obligated and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.
§ 12 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection regulations of the state in which the consumer has their habitual residence remain unaffected.
(2) The invalidity of individual provisions of these GTC does not affect the validity of the remaining provisions. In place of ineffective provisions, the statutory provisions (§ 306 BGB) shall apply.
(3) The current version of these GTC can be viewed at arovo.eu.
Contact: Arovo, Owner Luca Kelm, Hauptstraße 2, 24887 Silberstedt, Email: kontakt@arovo.eu